FAQ - RIX Training centre

Who can create a profile on the website to register participants for the courses?

An authorised official of the company/organisation. Once the user signs up, they will be validated and either approved or rejected.
Can I see the registered participants in my profile?

No. After the application has been made, the user who made the application will receive confirmation from the Training Centre which will include a list of participants.
Can I see the terms of validity of the courses completed by each employee?

No. Employers are responsible for sending their employees to the courses in a timely manner and for compliance with the validity periods of the courses/certificates.
Can I book places in a course without registering specific people?

No, the application for a course must always contain the details of a specific person.
What should I do if the authorised person in my company has changed (or if the previous authorised person’s employment is terminated)?

The user profile must be closed. The person must report this to the Training Centre. The company/organisation must choose a new person who will be responsible for and authorised to register people for the courses. This person must create a new profile on our website.
What if a participant misses a course?

The participant must be registered again by filling in and submitting the application form for the course on the selected date.
What if an employee has been absent and their courses/certificates have expired?

If the employee has been absent for 6 months, they must repeat all the courses required for their entry pass to be reactivated. If any other courses/certificates required for the performance of their professional duties have expired, book a training session on one of the dates available as soon as possible.
What if a participant fails the course test?

The user who made the application will be informed of the failed status of the course. In such a case, the training must be repeated in full.
When is registration for the courses closed?

At 14:00 on the day before the course, or as soon as the course group is full.
What if a participant cannot join a course?

Report this by writing to [email protected] as soon as it is known that a registered participant will miss the course.
What does a participant need to do to fully participate in a course?

1. Connect to the course 10 minutes before the indicated time; participants joining late are not admitted.
2. Have a device with a stable internet connection and a working microphone; the camera must be on, and the participant must be present throughout the training.
3. Have a passport or ID card ready; personal identification may be necessary (a private communication channel is used in such cases).
What are lunch options in proximity of the RIX training centre?

An overview of the catering options close to the training center can be seen in this map.