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Participants

Online

We teach our online courses using the Zoom or MS Teams platforms. Training participants receive an invitation with a link to the course by 17:00 on the last working day before the training takes place. We recommend using a desktop computer or laptop with a stable internet connection. The web camera must be on throughout the training. In case of technical problems, please contact the instructor.

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Courses

Customer service

This course covers customer service standards, teaching the demeanour, style, and attitude that should characterise workers involved in customer service.

Training content

Customer service guidelines
Communicating with customers
Communication skills
Differences in other cultures and social groups
Complaint and conflict management
Practical tasks

FAQ

Aviva Gavare

Aviva Gavare has successfully completed multiple training courses with Airports Council International (ACI), the International Civil Aviation Organization (ICAO), and various airlines. She is a certified instructor for training programmes designed to teach airport personnel how to assist persons with disabilities and reduced mobility (PRM). Aviva conducts a variety of ground handling and airport process training sessions and actively contributes to the development of training programmes. She monitors employees’ professional performance and ensures the quality and continuity of training programmes.

E-mail: [email protected]

Elīna Reijere

Leads the standardisation of training products, implements training and professional competence tests in the airline and passenger service process.

Professional knowledge of passenger assessment, immigration procedures, compliance of travel documents, working with passengers with reduced mobility (PRM) acquired at the training centres of the Airports Council International (ACI), International Air Transport Association (IATA) and other training centres of the aviation industry.

Certified PRM training instructor.

E-mail: [email protected]