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Customer service
This course covers customer service standards, teaching the demeanour, style, and attitude that should characterise workers involved in customer service.
Training content
FAQ
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Term of validityHaving completed the knowledge test, participants receive a training certificate that is valid indefinitely.
Instructors
Aviva Gavare
Aviva Gavare
Aviva has completed a number of training courses provided by Airports Council International (ACI), the International Air Transport Association (IATA), and various airlines. Aviva is a certified instructor for programmes teaching airport staff how to assist persons with disabilities and reduced mobility (PRM). She conducts various ground handling courses and participates in the development of training programmes.
E-mail: [email protected]
Elīna Reijere
Elīna Reijere
Leads the standardisation of training products, implements training and professional competence tests in the airline and passenger service process.
Professional knowledge of passenger assessment, immigration procedures, compliance of travel documents, working with passengers with reduced mobility (PRM) acquired at the training centres of the Airports Council International (ACI), International Air Transport Association (IATA) and other training centres of the aviation industry.
Certified PRM training instructor.
E-mail: [email protected]
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RIX Academy
Training Coordinator
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